Shipping policy

At [Breeza Mart], we want to make sure your shopping experience is seamless from checkout to delivery. Below are the details of our shipping rates, processing times, and delivery options.
Order Processing Time
 Standard Processing: All orders are processed within [1–2 BUSINESS DAYS] (excluding Sundays and national holidays).
 Cut-off Time: Orders placed before [2:00 PM IST] will begin processing on the same day. Orders placed after this time or during weekends/holidays will be processed on the next business day.
 Order Verification: In some cases, Cash on Delivery (COD) or high-value orders may require a quick confirmation call or WhatsApp message before dispatch.
Shipping Rates & Delivery Timeframes
We partner with reliable logistics providers (such as Delhivery, Blue Dart, and India Post) to deliver your orders across India safely.Note: Delivery times are estimates and may vary slightly during peak shopping seasons, extreme weather conditions, or public holidays.
Order Tracking Information
Once your order is packed and dispatched, you will receive an automated shipping confirmation via email and SMS containing your tracking number and a direct tracking link.
 Tracking updates usually become active within 24 hours after dispatch.
 You can track your package directly on our website or on the courier partner's portal using your order ID or Tracking ID (AWB).
Delivery Issues & Delayed Packages
 Incorrect Address: Please ensure your shipping address, PIN code, and contact number are accurate during checkout. Re-routing or re-shipping charges may apply if a package is returned due to an incomplete or incorrect address.
 Unattended Delivery: If you are unavailable when the courier attempts delivery, they will attempt re-delivery up to 2 additional times before returning the parcel to us.
 Delayed Orders: If your shipment is delayed past [10 BUSINESS DAYS], please reach out to our support team with your order number so we can investigate immediately with the courier.
Damaged or Missing Packages
If your parcel arrives physically damaged, tampered with, or missing items:
1. Do not accept the package if the outer box is severely damaged or opened.
2. Take clear photographs or a short video showing the packaging damage.
3. Report the issue to us within 48 hours of delivery at [pawankumarsln99@gmail.com]